Terms And Conditions

These terms and conditions apply to the purchases at online store www.led-house.cz or the brick shop of the seller at the address below. Conditions further specify the rights and obligations of the seller and the buyer.


Name: Neo-Neon CZ Ltd.

Address: 25219, Chrášťany 43

BID: 291121418

Registered: 321001 - Municipality of Černošice

Phone: +420 777 666 690

E-mail: info@neo-neon.cz, eshop@led-house.cz 

E-shop: www.led-house.cz 

Website: www.neo-neon.cz 

Contact Address: Plzeňská 43; 25219 Chrášťany

Plant: Plzeňská 43, 25219 Chrášťany - Prague West

Opening hours shop: Mon - Fri 9:00 am - 17:00 pm

Verification of data about the seller: http://wwwinfo.mfcr.cz/ares


Subject of the sale/purchase are the products (goods) and services provided directly or indirectly (services) that are offered to the public by the seller for purchase. In all cases, the object of the purchase is considered merchandise, product or service offered, which is expressly stated in the order and subsequently in the sales receipt issued to the buyer.

The List of products on the website of the seller at www.led-house.cz consists of the retail and wholesale catalogue of commonly delivered goods.

For each item, there is always indicated its availability, price, item description, photograph, and other information needed for a product selection by the buyer. Photographs of goods may be in some cases for illustrative purposes only.

The Book prices are set without VAT. In the electronic catalogue prices are always shown without VAT and including VAT.

Prices in the electronic catalogue are seller’s retail prices, except in cases of price reductions such as clearance sales or other short-term special offers. The buyers, who conclude a contract for wholesale cooperation with the seller, will be provided, in addition to the list prices, also with information about their individual prices when the contract for wholesale cooperation is established.

To the price of products to which The Act no. 185/2001 on Waste disposal and related legislation mandates the recycling fee will be credited. The amount of the recycling fee is CZK 2.50 without VAT/pc in all ranges of lamps (fluorescent lamps, light bulbs) and CZK 8.40 without VAT/pc for all lightings (public and industrial lighting etc.). The amount of the recycling fee is always listed by the items in the electronic catalogue, wherever charging the recycling fee is required by law.

Prices remain in force as long as they are displayed in online store selling catalogue and are valid at the time the order is sent to the seller.


Information about accepted methods of payment is listed here.

Along with the purchase price of the goods, the buyer is obliged to pay the costs associated with the delivery of goods and possible cash on delivery (COD) at an agreed rate. Unless expressly stated otherwise, the purchase price includes costs associated with delivery of goods.

In case of payment in cash or cash on delivery purchase, the price is payable upon receipt of goods.

For cashless payment in advance by transfer or invoice with maturity, the buyer is obliged to pay the purchase price of the goods by providing the variable symbol of payment (invoice number).

The buyer’s obligation to pay the agreed purchase price is, in case of cashless payments fulfilled in the moment the appropriate amount is credited to the account of the seller.

When buying the goods on the invoice with a deferred maturity, the period is set by default at 14 days, or the maturity period can be contracted individually.


The buyer has the option to order goods and conclude a purchase contract in several ways:

  • in person, in the brick-store of the seller in its normal opening hours
  • through an online store of the seller at www.led-house.cz
  • by phone or e-mail

Any aforementioned type of order is considered to be valid and binding. The buyer is obliged to provide the seller with true, complete and necessary information needed to fulfill the order (i.e. to specify the method of delivery, provide name, surname, shipping address, and billing information, etc.).

Acceptance of goods by buyer from the seller as well as the binding order confirmed by the seller, counts as recognition and conclusion of the purchase contract in accordance with these terms and conditions and the buyer agrees with the terms in force at the time of the purchase contract.

Buyers and sellers can cancel the order of the buyer until its confirmation by the seller without giving any reason. If the order is canceled by the seller, the seller provides usually the reason why it is not possible to confirm the order. Canceling the order after the time of signing the purchase agreement is possible only after prior agreement between the seller and the buyer, under the conditions mutually agreed upon.

In case of a special order on goods or goods that are currently unavailable (in stock), the seller may require prepayment of an amount that is adequate to the purchase price of the goods, before accepting the order of the buyer.

Confirmation of the contract concluded in a form other than writing, which shows deviations from the actual content of a negotiated agreement has no legal effect.

Taking over unsolicited performance by the buyer does not mean the acceptance of the offer.


The seller delivers complete goods to the buyer no later than the deadline, which has been communicated to the Buyer in the order confirmation, if the seller does not provide its deadline for delivery in advance for particular goods.

If the goods described is in "stock", the seller sends the goods within three working days, depending on the buyer chosen delivery method and scope of the order. The buyer is obliged to accept the goods and pay. The buyer is advised to get the goods on delivery checked as soon as possible.

Ordered goods can also be picked up by the buyer, after order confirmation and delivery of products by the seller, at the seller's store in its normal opening hours.

During the personal collection of goods at the warehouse, seller’s employee is entitled to require proof of payment from the buyer, in case of goods paid in cash.

Upon receipt of the goods the customer confirms by his signature on the delivery note, invoice or simplified invoice (serving as the delivery note) the correctness and completeness of the delivery of the goods delivered by the seller.

For the personal collection of goods, ten (10) days from the date of expected pick up will be reserved as stated by the buyer in the order (or from the date of order, provided that the buyer did not specify exact date for pick up). If the buyer does not negotiate with the seller otherwise, after this time expires, the order will be canceled without prior notice.

The seller will send the documents for goods, in particular a tax receipt and confirmation certificates, to the buyer together with the goods electronically or as negotiated between the buyer and the seller. At the personal pick up, the buyer receives the documents for the goods immediately upon receipt.

Upon the buyer’s request, the seller confirms in writing to what extent, and how long his duties last for defective performance and how the buyer can exercise his rights.

Prices and delivery method can be found here.

The seller defines specific delivery services or shipper for transport of goods (does not apply to deliveries by the Czech Post Office).

In case the delivery service of goods is negotiated at the request of the buyer, the buyer bears the risk and any additional costs resulting from the selected type of transport service and the seller does not guarantee prices for shipments listed under his delivery conditions.

After collecting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of goods, and in case of any defects immediately notify the carrier.

In case of finding damaged packaging, indicating intrusion into the consignment, the buyer should not accept the shipment from the carrier.

If the shipment is damaged, the carrier is required to write up a damage report and forward it by e-mail to the e-mail address info@neo-neon.cz or send it in paper form by standard post mail to the seller at the shop address and send a copy of the complaint on the ground of report issued by the carrier, preferably accompanied by photographs of damaged consignment.

By signing the delivery note to shippers, buyer confirms that container of the shipments containing goods were untouched.


Ownership of the goods passes to the buyer at the time of full payment of the purchase price to the seller, including related fees agreed upon between the parties or imposed by the law and regulations.

Responsibility for any damage caused to the goods passes to the buyer upon receipt of goods by the buyer or authorized personnel at the agreed place. During personal collection, it means the Seller's warehouse, during transport service delivery point specified in the order as shipping address.


For contracts concluded by distant communication, the buyer can cancel the contract within 14 days of receipt of goods or the last part of the delivery, regardless of the manner of receipt of goods or payment. That period is designed to enable the buyer to get acquainted with the nature, characteristics and function of the goods to the appropriate extent.

The buyer is entitled to cancel the contract any time before delivery.

The buyer is obliged to forward withdrawal from the contract within a 14 day period. The buyer is not required to indicate the reason for withdrawing from the contract. To facilitate good communication at withdrawal, it is appropriate to state the date of purchase, contract number/sales receipt, bank contact and chosen way of returning the goods.

The seller is obliged to return to the buyer the amount corresponding to the full price of the goods and paid costs of its delivery within 14 days of the withdrawal, in the same way as a payment received from the buyer. If the seller offers several options within a particular method of delivery of goods, the seller is obliged to reimburse the buyer at the least expensive way. At the latest at the same time the buyer is obliged to send or hand over the goods purchased to the seller. Goods should be returned to the seller (not COD) complete, preferably in the original packaging, and should not show signs of wear and tear or damage. The costs of returning goods shall be borne by the buyer.

If the returned goods are damaged or show the breach of obligations by the buyer, the seller is entitled to claim compensation for diminution in value, and charge the buyer for reimbursement.

Exceptions: The right of withdrawal from the contract does not apply to contracts for the supply of goods adjusted according to the wishes of the consumer or to his person.

The buyer can submit the withdrawal from the contract to the seller preferably in the wording:

"I ask for a unilateral withdrawal from the contract of DD.MM.YYYY no. (Invoice number) and ask for a refund of the amount paid for the goods account number: ......... /. Date and signature of the buyer."

The Buyer will indicate what kind of goods is involved, and if the items were purchased along with other goods on the same invoice.


The rights and obligations of the contracting parties regarding the rights of defective performance shall be governed by the relevant legislation (including the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the new Civil Code [NOZ]).

The seller shall be liable to the buyer that the goods on delivery contain no defects. In particular, the seller is liable to the buyer that at the time of handing over the goods, they:

  • have qualities that the parties have agreed upon, and at the absence of such arrangement, have the properties that the seller or manufacturer have described or which the buyer expect with regard to the nature of the goods and based on advertising they carry,
  • are suitable for the purpose that is stated by the seller for its use or for which the same type of goods are normally used
  • correspond in quality or performance to the agreed sample or template, whether the quality or performance were determined in accordance with the agreed sample or model,
  • are in proper quantity, measure or weight and
  • comply with the legal requirements and regulations.

The above listed provisions of the conditions shall not apply to goods sold at a lower price due to a defect for which the lower price was negotiated, the wear and tear of the goods caused by its common use, in used goods for defect by use or wear and tear of the goods the buyer bought, or if it is clear from the nature of the goods.

If the defect occurs within six months after the purchase, it is assumed that the goods were defective at the time of their takeover.

Rights of defective performance is presented by the buyer to the seller at the place of sale, where it is possible to accept the claim taking into account the assortment of goods sold, preferably at the address of the shop. The time of a claim is considered to be the moment when the seller receives complaint and claimed goods from the buyer.

The warranty period begins on the date of sale of goods stated on your sales receipt. The seller is liable for defects arising after the receipt of goods within the 24-month warranty period.

Seller is not responsible for defects caused by normal wear and tear or by failure to follow instructions for proper use of the product.


The buyer is obliged to lodge a complaint with the seller or a person designated for repair without undue delay after finding deficiency. Regardless by doing so in writing or electronically, the buyer should submit his contact information, description of the fault and the way of settling the claim.

The buyer must provide the proof of buying goods (the best proof of purchase). The deadline for settling a claim runs from the transmission/receipt of goods to the seller or the place to be repaired. Goods should be properly packed in suitable packaging to avoid damage, it should be clean and complete.

The seller shall immediately, not later than within three working days, decide on the complaint, or whether the decision needs expertise. Information about the necessity of expert assessment of the purchaser is conveyed to the buyer within this period. The seller will handle the claim or complaint, including the removal of defects, without undue delay, within 30 days of its application, unless the buyer agrees in writing on a longer period.

If the seller refuses to remedy the defect claim, the buyer may request a reasonable discount on the price or withdraw from the contract.

Quality guarantee is extended for a period of a claim in its execution or until the buyer is obliged to pick up the product. If the exchange of goods or part of it is made, the seller's responsibility shall apply to the exchange as if new goods or part of it was bought.

If it is not possible to monitor the status of settlement of the complaint online, the seller undertakes to settle the claim of the buyer to inform him directly by e-mail message, telephone or SMS message.

For legitimate claim or complaints of the buyer belongs reimbursement at reasonable costs incurred.


Upon registration of the buyer carried on the website of the seller, the buyer can access his user account. When registering on the website and ordering goods, the buyer is obliged to provide correct and true information.

The buyer is required to keep data used in the user account current by updating any changes. The data referred to by the buyer in the user account for ordering goods are deemed correct by the seller.

Access to the user account is secured by user name and password. The buyer is obliged to maintain confidentiality regarding information necessary to access the user's account and acknowledges that seller shall not be liable for breach of this obligation by the buyer. Buyer shall not allow the use of a user account to third parties.

Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of hardware and software of the seller, or the necessary maintenance of hardware and software of third parties.


Buyer agrees that personal data provided to the Seller are processed and stored in accordance with the Law on Personal Data Protection (The Act no. 101/2000 Coll.) in order to fulfill the contract. The buyer has the right to know what kind of personal data about him are in selling records, and is entitled to change the data, or oppose their processing by writing to the seller.

Supervision over data privacy is exercised by the Office for Personal Data Protection. The registration number of the vendor with the Office for Personal Data Protection is: 00050066

Buyers can inform the seller if they wish to stop receiving commercial messages by using electronic address (e-mail) obtained in connection with the performance of the contract without incurring any costs incurred thereby.

Buyer acknowledges the obligation to provide personal data (in registration, for obtaining user account when ordering online from the web interface) correctly and truthfully and without undue delay inform the seller about the changes in his personal data.

For processing of personal data of the buyer, the seller may appoint a third party as an administrator. Except for the persons providing delivery of goods, personal data of the buyers are not passed on by the seller to third parties without prior consent.

Personal data shall be processed for an indefinite period. Personal data will be processed electronically in an automated system or in printed form manually.

The buyer confirms that the personal information is accurate and that he was advised that to provide personal information is voluntary.

In case the buyer thought the seller or administrator processes the personal data that is inconsistent with the protection of privacy and personal life of the buyer or is against the law, especially if the personal data are inaccurate for the purpose of processing, the buyer can ask the seller or administrator for explanation or require the seller or the administrator to correct the situation.

If the buyer requests information regarding the processing of their personal data, the seller must deliver this information. The seller has the right, pursuant to the preceding sentence, to require reasonable compensation not exceeding the costs of providing the necessary information for provided information.


Buyers acknowledge that the seller is not obliged to conclude a purchase contract, especially with those, who materially breached the purchase contract (including the Terms and conditions) in the past.

The Buyer agrees to the use of distance communication in concluding the purchase contracts. Costs incurred by the buyer when using means of distance communication in connection with concluding a purchase contract (e.g. cost of internet access, telephone costs, etc.) are borne by the Buyer.

The seller reserves the right to change these general terms and conditions without prior notice. The revised conditions will be published on the online store www.led-house.cz timely.


All oral and written information about the suitability and application options of the delivered goods are conveyed to customers to the best knowledge of the seller. However, they represent only the value of experience and information that the seller has obtained from the supplier or manufacturer. Technical specifications, prices and other data contained on the website, in catalogues, brochures and other printed material of the seller are non-binding information, unless they are explicitly stated in the order as binding, and are explicitly specified in the sales document or transfer protocol.


The Seller provides taking back service for electrical equipment, batteries and accumulators in accordance with the relevant regulations and legislation. The customer is entitled to return the old electrical appliances when buying equivalent new electronic equipment, batteries, or accumulators at any store of the Seller.

These business conditions are effective as of January 1st, 2014.

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